Originally Posted by
KingCanute
And all of these have now been cancelled by the merchants. Sigh.
All gave the usual bland list of possible reasons - Not the last click, transaction refunded, used voucher codes, etc - none of which apply. And the complaints link just puts you back into the same loop that they never respond to.
Presumably BAEC are still getting their click-through commissions for our extra work buying through them though...
But it appears to be so broken for customers that it's not at all fit for purpose. And that's being kind.
If there are by chance any BA lurkers reading this, when are you going to fix this?
Where's the online complaint form, the only thing I can find is the 'missing avios form' and that won't do anything if doesn't show the transaction recorded in the account dropdown box yet I've got a notification that it logged the transaction, it shows in the visits sections and I took a screenshot of it.