FlyerTalk Forums - View Single Post - Flight Experience TLV-MAD-JFK: What Went Wrong and Seeking Advice
Old Sep 26, 2024 | 2:37 am
  #9  
Wirtz
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For the future, EU airlines (I say EU because I can't speak for the rest of world without knowledge) are obliged to give you confirmation of denied boarding, do not leave without it, the same you wouldn't leave without a case number for a delayed luggage / damaged.

In this case, you are covered by EU Regulation 261/2004, "Depart from an airport in a third country and are bound to an airport located in the Spanish territory, when the airline is a Community one (Of the European Union)." More info about the claim procedure here: https://www.seguridadaerea.gob.es/en...a-reg.261-2004
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