Wanted to get thoughts on this.

we take Uber every so often, but usually keep within easy bay, so hoping some have experience crossing the bridge with Uber and the charges that come with it.

last week, took a ride from SF to Pleasanton. The fare was definitely extremely high, due to that being DreamForce, so expected for high demand. However, when looking over the receipt, I noticed a $7.00 charge for ‘Bay Bridge Eastbound’. Found this highly curious, because, as those familiar with the area likely know, the bridges in/out of SF only charge tolls westbound (into SF), and not eastbound.

Wrote in to Uber support who first defended it by saying I had already agreed to charge by accepting the ride, then telling my, multiple times that it was my choice to tip the driver and they can’t refund those, which obviously had nothing to do with what I was asking about. They put $10 Credit in my account as a ‘courtesy’ for the tip (again, what?), and when I responded saying I appreciate the gesture, but wanted to discuss the toll that doesn’t exist, they refused.

look, if they want to use that as part of determining the fare, I’d say that is their prerogative to do so, but to outright add a fee for something that doesn’t exist seems very deceptive. I was expecting to hear something about the driver have to return to SF, but I know for a fact that was not happening (driver said he was returning from a ride to the city).

anybody been charged a fee for the bridge eastbound, and any suggestions on what to do to get them to change This?. Was planning on sending a complaint to PUC, but I don’t even know if that actually does anything or is more a or stunt to make people wronged feel better, and potentially my congressman. I’m a bit surprised, actually, if this is the norm, that there hasn’t been a class action suit.