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Thread: FAQ : 4pm Elite Checkout Guarantee (General Discussion)
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Old Sep 25, 2024 | 8:06 am
  #955  
Kacee
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Originally Posted by Explore
The Front Office Manager insisted that the Marriott Terms and Conditions had changed on May 1, 2024 to make late checkout optional for hotels, instead of a guarantee.
It's one thing to be uninformed, it's another to flat-out lie to guests.

In addition to following up with Marriott, I'd flame them on TA and/or Google. Properties actually care about that.
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