Link

There were some issues near YVR because of volcanic ash.


Interesting argument by WS.....

According to the decision, WestJet argued that the family is only entitled to $16.17 for their flights, because it says it’s only required to refund the “unused portion of the applicants’ tickets.”

WestJet calculated that the distance from Hawaii to Victoria was 98.84 per cent of the total route from Hawaii to Vancouver, and therefore the “unused portion” of the group’s tickets amounted to 1.16 per cent of the total ticket cost, or $16.17


I'm not sure how this could be proven........

However, Mennie reasoned that the WestJet employee promised the family that they would be compensated for the costs, without mentioning any policy limitations, and the applicants accepted that offer, and therefore “WestJet is bound by its employee’s statement and must reimburse the applicants’ costs.”