FlyerTalk Forums - View Single Post - FAQ : 4pm Elite Checkout Guarantee (General Discussion)

Sep 24, 2024 | 3:12 am

#952

Marriott Bonvoy Lurker II

Company Representative, Marriott Bonvoy

Join Date: Feb 2019

Programs: Marriott Bonvoy

Posts: 1,408

Dear Explore,

We are very sorry for the inconvenience caused by the 4pm late check-out issue.

Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability. Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit.

If you can send a private message to us with below information, we will be pleased to look into further for you.

- Your full name
- Your member account number
- The email address associated with member account
- The relevant stay details (hotel name, stay date or confirmation#)

Best Regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]

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