It seems like for customer complaints where no EU/UK261 is relevant, BA is closing customer complaints without reply or any follow up, if you have no status and are in WT. On a recent flight we (3 passengers) had these issues

• Spending ages fixing a BA error where they cancelled a return flight after rerouting the original (posted separately if interested in reading)
• OLCI wasn't working for any passenger, either on the app or on the web, even though all details are up to date on MMB
• Only one counter open for WT resulting in long queues!
• Two out of the three seats were given no headphones. Usually they are in the little charity bag, but there were none presented. Cabin Crew said catering hadn't checked and/or supplied.
• Two out of the three seats had a broken seat light which wouldn't switch off. Crew reset it but it didn't work. The reading light remained on for the duration of the 8hr flight, leading to discomfort and an poor experience.
• No in-flight wifi available
• Two out of the three seats had an issue with the call button which kept switching on randomly, leading to the crew interrupting me multiple times, even though I had not called them

Timeline of the complaint (submitted via the Feedback and claims complaints process)

• 02SEP Complaint logged
• 05SEP No response, case closed. Emailed Calum Laming, Shahid Tufail, Sean Doyle with the case reference number to ask for a review
• 17SEP No response, case still closed. Followed up via email again
• 19SEP Case open, email from customer service saying I should hear back within 10 days
• 23SEP Case now closed again

Is this the level of service now?