Originally Posted by
choosethedrew
I’m wondering if anyone can give me some pointers…
- I have a BA tier point run booked in November, ticketed on AA
- The return route is SFO-LAX-JFK-HEL-LHR-BCN
- Finnair has cancelled my flight JFK-HEL and this segment has disappeared entirely from my ticket
- I have asked AA to move forward all return sectors by one day, when the AY flight JFK-HEL is running
- Despite seats being available, none of the agents I have spoken to or dealt with on X have been able to reticket preserving the routing
- The agents say that they can select the desired flights on their system, but they are shown a message ‘unconfirmed’
- I have HUACA 3 times and this has been consistent
- Rereouting via DFW or PHX is possible, but this would not generate the needed TP to retain OWE
- The ticket is currently sitting in abeyance, with the return transatlantic sector missing
I am genuinely stumped at how to get around this case of ‘computer says no’
I don’t know how to get around the “computer says no” aspect of it, but are there any other routes you could suggest to AA that give you the necessary TP?
for example, if they can reroute you via DFW, could you ask to replace LAX-JFK with something like LAX-MIA-DFW?
alternatively could you replace the JFK-HEL cancelled flight with something like JFK-MAD-HEL (AA/IB), keeping everything else “as is”?