Originally Posted by 925
AA, if you lose all the differentiators (Sundaes, Pillows, etc, etc) I will no longer be able to justify waying you "ALWAYS HIGHER" rates. If you cut the benefits, you also have to cut the price. And I think that is a LOSING GAME for you!
I've never really cared about food service on planes, but I do agree that the sundaes and the cookies (particularly in the old days when they would routinely come through the cabin offering seconds -- and sometimes even thirds) have always been a positive differentiator for AA.