Hello,
Two days ago, I booked two business class return flights through the AA website to fly from LHR (Heathrow) to BON (Bonaire) via Miami in Jan 2025. Once booked I looked at the itinerary and noticed the leg from MIA to BON is actually economy class and I am only able to select seats in economy class. I contacted AA via online chat and they just glibly stated that business class is full (sometimes the system doesn't detect it's full at time of booking) and didn't really offer me any other options.
There's only one flight a day from MIA to BON so don't want to move flights. However, if I try and book a single business class seat on that day via the AA website it does state there is still one seat available. Surely AA should be making an effort to ensure that if any business class seats become available we get priority whereas they are still marketing that single business class seat.
I am a relative novice at flying. Is this normal? Is there such a thing as a waiting list for business class? Should I being doing more to put pressure on AA and if so, how?
Thanks in advance.