With multiple trips booked and knowing the passport is valid for all of those trips I didn’t want to send it for renewal until necessary incase of any delay at the passport office. I know someone whose passport got lost in the system somehow and they weren’t able to get it resolved for quite a while resulting in a missed trip.

We’re only just back from US and going again in 4 weeks by which point the passport has 5 months remaining.

If it’s valid for travel I shouldn’t have to change it because staff aren’t trained properly.

It seems ridiculous that presented with the correct information they could still deny boarding.