FlyerTalk Forums - View Single Post - FAQ : online Marriott Bonvoy points transfer errors and problems

Sep 23, 2024 | 12:52 am

#28

Marriott Bonvoy Lurker II

Company Representative, Marriott Bonvoy

Join Date: Feb 2019

Programs: Marriott Bonvoy

Posts: 1,408

Quote:

Originally Posted by ringingup

I'm helping a family member to transfer some points to another member (me), but I can't seem to be able to access the page.

They had some qualified activity (a stay) in June.

I've also tried from my own account.

Is there a widespread problem?

Quote:

Originally Posted by jasepl

That's exactly the can't find page I keep getting no matter the device, browser or location I try from.

Dear ringingup and jasepl,

We are very sorry for the inconvenience caused by the points sharing website. We just tired and could locate the website successfully.

We would suggest clearing your browser cookies and cache, then close and reopen the browser, or change another browser, or use a computer browser to see if the issue persists.

If the website is still not available, you can call our Loyalty Support listed here https://www.marriott.com/help/loyalt...mer-support.mi and explain the issue to our call representative for immediate help.

Kindly remind that both Accounts need to be in good standing (i.e. not in Audit Status) and Accounts have been open for at least 30 days with Qualifying Activity or 90 days without Qualifying Activity.

Best Regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]

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