Originally Posted by
gordies
My flight MCO to GLA via LGW was cancelled with less than 72 hours notice. BA rerouted me via EI with MCO-DUB-GLA, arriving in GLA 2hours 50mins later than I would have. Is it right that zero compensation is due because of it only being 2 hours 50mins OR does the DUB-GLA portion count for EU261, as that caused me to be late on an intra-EU flight?
thanks for any advice, as I was treated shoddily at all times.
If it was one MCO-GLA booking then the long-haul thresholds apply - both in terms of the amount of compensation, and the In the case of a cancellation, this means you get half-rate compensation (i.e. £260 p/p) if rebooked to depart no more than an hour earlier, and arrive 2-4 hours late.
As you arrived 2h50m late this would be the level of compensation that applies - unless you had to leave more than an hour earlier, in which case you'd get full compensation notwithstanding the delay being 2-4 hours.
There is clear case law on this point (
Azurair) but BA persists in short-changing people by only paying half-rate compensation, so if this applies you will almost certainly have to proceed to CEDR to get the remaining £260.
Of course you can claim for your "right to care" expenses (food, drink, roaming etc.). And you could submit what BA describes as a "complaint about the customer service during the delay" (or similar) to try and get some Avios or a voucher, but there's no guarantee they would necessarily give you anything on top of the statutory compensation.