Originally Posted by
joelfreak
I escalated to the executive level (a little googling does wonders), and was able to get a call about 36 hours later where the fraud alert was lifted off my account.
I had exactly the same thing happen to me early on in the card experience. The outsourced "support" was of no help, but calling during the US daytime improved the experience, and the account was unfrozen (although I still had to submit my d/l over the secure link, which could only be opened from a US IP address, so vpn
)