Originally Posted by
ToKo
I have a question about this (at least the closest I found to refer to): I would like to rebook my DGLOB34 ex-CAI, not only in terms of time but also to change three different routing points. Instead of (...) FRA-HEL-DFW(AA)-SJO(AA) (...) HKG-BKK(CX)-CMB(UL) (...) I would like to change to (...) FRA-DFW-SJO (AA) (...) HKG-CGK(CX)-CMB{UL). My understanding of the ticket rules is that a change should be possible for the fee of 125USD if it's done in one transaction (D-space still wide open), but with no further fare difference (the ex-CAI RTW has already been started, first 2 legs done, I am currently on a three-month "break", after starting in CAI before continuing). However, the QF social media team replied to me:
"Please note to change the following flights would be considered as a voluntary change with a change fee of USD125.00 per person and any difference in cost would apply.(...) The additional cost for these changes are AUD 3733.00 per person including the change fee USD125.00 per person."
Has anyone here had any recent experience or advice on how I can sensibly proceed (knowing well, esp. after reviewing the many posts on this, how difficult and complicated it is to even make any change in this tariff when dealing with QF).
I'd be very curious how they arrived at that number, you can ask them but I'm sure they'll try to be opaque. I'm pretty sure the new fare is a lot more than AUD3700 more than the old one, so it's an odd number. But probably the only thing you can do is fight for the rules. After the first segment is flown the ticket doesn't reprice, the only differences should be airport / country taxes and different YQ / YR. You're not changing carriers, so the YQ / YR wouldn't be significantly different. Taxes are different in Indonesia vs. Thailand but neither are much in the big picture, so they're pulling that number out of some magic hat somewhere.
All you can do is keep pushing back by quoting the correct rules, but you may never win. They hold the cards unfortunately and there is very little recourse in Australia. There's no consumer agency with any teeth to file a complaint with, nothing like the US DOT for example. Suing them might get somewhere, but at what cost to you? They are in breech of contract, but enforcement is very difficult.