Originally Posted by
dvs7310
It's been reported lately that QF is trying to charge for everything, regardless of the rules (this was reported pre-Cairo sale). With the twitter team I'd ask them to reference the rule that points to charging it? I'd dealt with them a year ago and they tried it but I pushed back and they did the change free after some back and forth. I seriously doubt you'll get anywhere with the call centers, but yes instantly hang up on anyone who sounds Fijian.
With QF quite often you have to teach them the rules of these fares, don't expect them to know it already. But the call centers aren't given the tools to learn, while the Twitter team is capable of learning. Hold your ground, go back and forth a bit, quote the fare rules, not Flyertalk and you'll likely prevail. The important part of the fare rules to quote is the difference between changes in ticketed points ($125) and date changes "changes allowed".
I have a question about this (at least the closest I found to refer to): I would like to rebook my DGLOB34 ex-CAI, not only in terms of time but also to change three different routing points. Instead of (...) FRA-HEL-DFW(AY)-SJO(AA) (...) HKG-BKK(CX)-CMB(UL) (...) I would like to change to (...) FRA-DFW-SJO (AA) (...) HKG-CGK(CX)-CMB{UL). My understanding of the ticket rules is that a change should be possible for the fee of 125USD if it's done in one transaction (D-space still wide open), but with no further fare difference (the ex-CAI RTW has already been started, first 2 legs done, I am currently on a three-month "break", after starting in CAI before continuing). However, the QF social media team replied to me:
"
Please note to change the following flights would be considered as a voluntary change with a change fee of USD125.00 per person and any difference in cost would apply.(...) The additional cost for these changes are AUD 3733.00 per person including the change fee USD125.00 per person."
Has anyone here had any recent experience or advice on how I can sensibly proceed (knowing well, esp. after reviewing the many posts on this, how difficult and complicated it is to even make any change in this tariff when dealing with QF).