Originally Posted by
brownc
Hi, read the wiki regarding disruption/travel/taxi to another airport but still had a question.
Was on the GLA-LCY flight tomorrow which was just cancelled. Only flights available around the same time were to LHR. Will BA refund me transport from LHR to my hotel? (which will be considerably more than I had planned from LCY as the hotel is in Docklands).
Also, a very moot point but I will now be in BA economy rather than BA City Flyer so no free drink
I take it there is no recompense for this derisory downgrade?
Considerably more? BA will expect you to use public transport from LHR to Docklands, and that's in the £4 to £30 range. Some on here have knocked up hotel bills into the thousands of pounds after cancellations and overbookings. When it's the destination airport affected then BA has to pay up any extra costs, that's the law. For the downgrade, the logic used to calculate the reimbursement is so convoluted it is almost as if you owe money to BA for the privilege (CE to ET), so just ask for a customer service gesture in Avios, in return for not submitting a formal refund for the downgrade. If it's ET to ET you are talking about, then that's nothing at all but if delayed by 2 hours you can claim refreshment costs.