Originally Posted by
sngiants
Looking to confirm what an agent told me today.
I booked SYD-LAS, 17 Oct, UA842/2288 in G. SYD-LAX shows PZ4, so I went in an applied a MUA (30k/$600). The MUA screen showed "Available" for SYD-LAX, and "Waitlist" for LAX-LAS. After finalizing the purchase, both my flights show "waitlisted" in my reservation. I was under the impression that applying a MUA with PZ>0 would automatically upgrade the available segment. Agent said this:
Agent: Thanks for verifying. I see that you used miles for the upgrade. Just to give you a heads up,MileagePlus Upgrade Awards is a waitlisted upgrade. And for reference, the timing of upgrade confirmations is based on availability and status level: 1K: 4 days before departure Platinum: 3 days before departure Gold: 2days before departure Silver: Day of departure
Agent: I'm sorry but it is a waitlisted even though there's PZ available. You will be confirmed form the upgrade 48 hours before your flight. As much as I'd love to help you but it is a system generated process and we don't have a way to override it. But you are currently 1st on the list for both segments.
Just looking to verify - previously used PP for immediate upgrades w/ PZ available, first time using MUA (Gold now, previous 1K).
Appreciate any advice.
Agent is giving lots of nonsense to you. Ignore just about everything the agent said/wrote. The one hopefully-true thing would be that you are 1 on the list for the request.
Is inventory still PZ4 now? If so you need to find a better agent. Ideally they would just clear you, but you could settle for get the MUA refunded and try again.
If PZ is 0 now, then it's possible there were people on the list already, and something about your request caused the system to clear them and leave you hanging.
In either case, I've never encountered the behaviour you mention — definitely strange.