Originally Posted by steamboatdevil

I finally got a follow-up email from American stating, "Sorry, we are not responsible for the performance or treatment by vendors like Panasonic. Thanks for being a valued EXP member." I asked if a vendor had given the plane food poisoning or a faulty critical part; would you also reply that you have no oversight of vendors on your flights? I did not ask them for anything besides help getting my $35 refunded.