Originally Posted by
GHA_Insider
HB7 Hi there, as a Titanium member, booking through the GHA app comes with key benefits beyond just the rate. Booking directly ensures that your status is recognized by the property, giving you access to perks like double room upgrade, late check-out, early check-in (subject to availability), and other benefits tied to your membership.If you’re seeing a rate difference, feel free to email us at
[email protected], and we can look into it for you. Alternatively, you can also book directly on the hotel’s website to ensure you’re getting the best member benefits.
Hi
GHA_Insider, thanks for your response. When I visited the website, I found that Anantara give a 'Price Guarantee' - which says that they'll give you 10% off the best price you can find. I cancelled the reservation I made on Booking.com and made a reservation on the hotel's website and have sent an email to the address you have provided to ask for the best rate.
Another issue I wanted to raise is that I can't see the booking on my GHA app, even though the confirmation email does have my GHA number on it and shows my status. In the app, I have clicked on 'FIND A MISSING RESERVATION' and put in my reservation number and it can't find it. How do we fix that issue?