Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,633
I never really had much luck with it. I’d say at least 75% of the time I gave a record locator to the old IVR prompt, the first thing the agent did after answering was to ask for it again anyway.