Originally Posted by
Sigwx
It appears that the originally assigned aircraft went tech and that the BA2656/2657 rotation was awaiting G-EUXG to finish its originally assigned BRI and ACE rotations for that day. To top it of 95 pax failed to show at the gate for BA2656 and the time taken to offload bags meant that the crew wouldn't be able to get back on stand at Gatwick (or possibly even ALC) by 0150Z which was their legal limit and thus the flight was postponed until the 9th.
I was on this flight too. A group of us were told at the time by ALC info desk that the aircraft had suffered a technical problem at LGW and there wasn’t enough time to find a replacement plane to get out and back from ALC the same evening. Obviously this is different info from the above but either way I’ve just had my claim refused on the usual blaming ATC restrictions which sounds like a blanket cop out. So my question is - how do I escalate my claim if I don’t believe BA? To whom do I appeal and what info do they need, or am I doomed to failure because what BA say goes?