Originally Posted by
Minnyappleus
I've elevated the issue with both AMEX and DELTA teams respectively. Both companies are aware of the issue. Delta is claiming the transfer from AMEX contained corrupted files, and AMEX is claiming Delta's system isn't accepting the miles due to an error. The teams at both companies seem to be working on it, but there is still no estimate or ETA on when the affected customers SkyMiles should arrive in their Delta accounts. Following up on the AMEX side seems more appropriate as the transfer is initiated with them. I will be following up weekly with AMEX until they've posted. (This was a big statement for me, unfortunately, 8,000 Miles are at stake.)
I had the same issue. Statement closed the 7th and still hasn't posted my Skymiles. I did reach out to Amex via their chat. They said that skymiles transfer was rejected by Delta "for some reason." The rep from Amex then said they would request a manual transfer for my skymiles (they gave the exact amount to look for) and to check my Delta Skymiles account in 4-6 hours for an update. I also recently had a fraud alert w/Amex so I had to get a new card about two weeks ago. I'm went into my Delta account and updated my card. Wondering if that had something to do with it.