Originally Posted by
AKLifetimeFlyer
Bumping this. He sent an email to AS, requesting a response within 5-7 business days, but no response by AS was given. He is frustrated!
Update: Two weeks after sending an email to AS, they responded that they had no explanation other than "possible turbulence". He retorted that this was not the case, because Coach pax were being served throughout the duration of the flight. As compensation they gave him 2,500 miles. Better than nothing I guess.