I got the shock of my life yesterday in Business on a 2 hour AY flight in Euro. Warm towels were given out, drinks promptly offered after takeoff and meals with drinks served soon after. I recall a year or so ago QF announced that cold (or hot?) towels were returning. I didn’t expect that they were referring to competing airlines.
Originally Posted by
djsflynn
Yeah, people often hold up Qantas and Virgin Australia domestic business class as examples of great business class compared to Europe, but that's often more about the hard product compared to 'Euro-business class' mode. I've been very surprised by how well some European airlines deliver on the soft product side on even those relatively short flights. SYD-MEL or SYD-BNE can be a bit of a hurry-up hustle because it's such a short sector for actual 'level' flying time, but SYD-AKL is certainly long enough to deliver an amazing business class service.
I thought this until I flew CX for 1hr from HKG to TPE. All these markets have much to learn compared to the top Asian carriers on short haul flights (I did have some nitpicking on CXs new a321N seats but thats more odd design decisions for new planes than comparison with QF 737J).