Originally Posted by steamboatdevil

I got my $35 back, but I sent them a copy of my DOT complaint that I filed. Way more than $35 worth of effort to get my money back, but it’s out of principle. They shouldn’t be able to charge people for a nonworking product and then refuse to give a refund when requested. Most infuriating is even though they agreed to give me my $35 back.” out of courtesy.” they still replied that they were correct and I had used data. I was about ready to throw my mouse across the room. They certainly know how to infuriate a loyal customer. Nothing like telling a customer here’s your $35 but we’re still right.