FlyerTalk Forums - View Single Post - Ryanair Private Transfer Booking Issue (payment/booking reference delays)
Old Sep 12, 2024 | 9:11 am
  #1  
smbk83
10 Countries Visited
100k
20 Countries Visited
All eyes on you!
 
Join Date: Mar 2023
Location: POZ
Programs: AF KL Gold (STE+) | TP *G | LH (no status)
Posts: 244
Exclamation Ryanair Private Transfer Booking Issue (payment/booking reference delays)

This is mainly to report an odd issue I experienced when attempting to book a private transfer through Ryanair Transfers (https://privatetransfers.ryanair.com)

As part of an upcoming FR flight, I booked private transfer between CHQ and a hotel. This was around 80 EUR return for two passengers and booked a day or two after the flight booking.

After completing the transfer booking, I did not receive any email confirmation but I could see the 80 EUR marked as pending on my credit card statement.

48 hours passed and still no email with the transfer booking reference (this is a different reference from the flight booking). Contacted FR's online chat and the agent could not find any records for my booking. I wa advised to wait a few days and the pending payment would get automatically cancelled.

After one week from my "booking", the pending transaction gets cancelled from my card and I decide to book a car rental instead.

Today (12 days since my original booking for the private transfer), I received an email from Ryanair with my transfer booking details and reference! I immediately logged in with the booking reference and cancelled it as I had other transport arrangements made.

During the cancellation process, I was asked for a reason for the cancellation and one of the options was something in the lines of "took too long to receive confirmation".

I just wanted to share this so people are aware in the future when booking private transfers through Ryanair.




Last edited by smbk83; Sep 16, 2024 at 4:19 am Reason: added website address to post
smbk83 is offline