Originally Posted by
Mgo6
Has anyone been successful in receiving any form or refund or compensation for pods being out of service and having to use the bus?
I had originally booked long stay car park, but changed this to pods as I wanted to save time and leave quicker. When I arrived back the pods were out of order, waited a while for a bus, both long stay and business parking busses passed.
Heathrow’s initial response to my complaint says they won’t do anything, it’s in their Terms that they get me to and from the terminal with any form of transport. My argument is they haven’t provided the advertised and paid for service. Am I wasting my time? Even a good will gesture of % of next booking would have been something!
I had success with this last year, although if I remember correctly it was not a scheduled maintenance day, but rather some kind of fault. It was only on departure where the pods were out of action, but as others have consistently reported, the backup experience of those tiny mini buses meant a huge queue of people waiting to get to T5. I think I managed to get on the third bus which turned up, and they were about as frequent as the standard long stay buses. It probably took about 30 minutes to get to the terminal after parking my car.
My argument when I complained was that if the pods are out of action (scheduled maintenance or not) then surely the cost should be adjusted to reflect the reduced service. Otherwise you are paying more for a service which is effectively inferior to the regular long stay parking. Despite this I only asked for compensation to match what I would have paid for regular long stay and they agreed with no argument.
It's worth a try.