Our details including flights were identical apart from passport numbers. We had TK flights already booked and some flown.

It seems that no one in TK wants to take responsibility, merely passing the task back and forth between London Sales Office and TK M&S HQ.

After London Sales had verified the documents required, they didn't know how to apply the status match so sent the copies to TK HQ to do so. No response. I contacted TH HQ attaching the email from the London Sales team. They replied that London Sale Office should have processed the transaction on my behalf. I copied that to London Sales. They sent another email to TK HQ stating they were unable to do and requested TK HQ contact the passenger directly to resolve. Again, no response from TK HQ.

I noticed that while my profile had been updated to show Elite status and that this included all of the bookings, I was not able to select seats free of charge on any of the booked flights. Phone calls to TK. The agents also could see the Elite status but didn't have the authority to make the requested seat selection for free. Each time they needed to refer to their Supervisor who, after over 30 minutes on each call, made the changes.

So, I'm grateful that one of us received the Status match but feel that the offer may have more restrictions to make it a worthwhile route to *G through TK.