Originally Posted by
Waterhorse
We have a zero tolerance policy towards aggressive behaviour towards our staff, there is never any excuse. In fairness I would offer one opportunity for the transgressor to apologise, after that, I would offload with no hesitation or anymore thought; Prince or pauper they would go.
I was at the front of the plane when an incident occurred further back. Apparently, at the conclusion of the standard querying of exit row passengers, one of them gave the flight attendant the finger. At the front, she was clearly upset and told her colleagues, "Either he gets off, or I do." After more delays and discussion, the offending passenger was escorted off, protesting that he had tried to apologize. This was AA, so I apologize for wandering off the track.