Originally Posted by Weatherboy

One agent told me I could fly the flights but submit for a refund request for being downgraded ...but then also said fees for baggage for being in the wrong class would not be reimbursed since that's HA's problem. HUCA comes in handy. Sadly, UA clearly has a technology issue here if I'm not the only one running into this issue. UA sells both first and economy segments on Hawaiian, so it shouldn't be rocket science to map fares to cabins correctly without additional customer intervention.