Originally Posted by chriswiles

I once cancelled a US flight online as I wanted to fly to a different city and then quickly realised that was a bad idea and immediately called customer service to reinstate the order - they said they couldn't. Once cancelled, it's cancelled and being processed. They couldn't override this. Of course, I went to rebook and the options had changed, were a lot more expensive and so on. Learned a lesson!

I wish BA's website was more ingenious. I'm so used to being able to completely alter my Delta flights. The other day, for example, I'd booked IAH to LAX and realised it was easier to fly from AUS, so went in and picked the new flights and adjusted the existing booking to AUS > LAX and the site even gave me back credit as the new flight was cheaper (domestic F). You do wonder why BA can't implement something similar, online, allowing us to amend a booking to change the destination and simply recalculate the cost and re-ticket accordingly.