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Old Sep 8, 2024 | 11:40 pm
  #5  
FamilyFlyer23
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Join Date: Mar 2023
Location: EWR, JFK
Programs: UA MileagePlus, Marriott Bonvoy, Amex Rewards, JetBlue TrueBlue
Posts: 46
Understood. The loophole seems to be this: If I were grossly negligent and didn't cancel on time, and preferred to lose certificates instead of cash, I could just check-in on the mobile app, get my mobile key, and whether I actually ever physically arrived and when should be irrelevant to them. Feel free to correct me if you think I'm wrong. That's what was mentioned in Outrageous No-Show Fee Incurred At St. Regis Aspen, where OP said in the 1st post:

"Second, the mid-level manager suggested that if I run into this issue in the future that I simply check-in to the hotel via the Marriott app. This would likely work to avoid this nonsensical charge but I found this suggestion to be a cruel one since it was provided when arguing the charge and not when I called on Friday to kindly let the hotel know we would be late."
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