Originally Posted by
joorinainen
Average customer service agent at Hotels.com doesn't even know about BA and hotels.com collaboration in my experience. Been there done that. Im even surprised that you actually got a reply from BA for your inquiry? I have send several and have not had any replies and it's been months and we are talking here about tens of thousands of avios which ba "owes me".
I submitted the request back in April so I was waiting a while alright and had more or less forgotten about. It was the reason I eventually got prompted me into consider challenging it but at this stage I'll probably just let it go now.