Originally Posted by
SK AAR
There was no reason to call BA about this as the answer was certain to be a "No" - if fact I would have been surprised if an call center agent confirmed that meals etc would be reimbursed (phone agents have absolutely no knowledge of this).
While this is undoubtably true, it’s not unreasonable that BA’s customers would expect that staff could advise on duty of care, it’s been the law for nearly 20 years and not subject to the complexities around extraordinary circumstances.