Originally Posted by intuition

That is probably very true. People will be more disappointed with the familiar brand when it fails to live up to its past heights, than with a new brand for wich they have few or low expectations.

However, IIRC BA was heavily scolded on food some years ago (perhaps introduction of "time-of-day-concept"?) and after that kept a steady low level of quality? While Finnair has made enshittification the business model only lately. So it can be a timing issue too. A few years down the line, when people have adapted to the new baseline (ie gotten used to pack their own snacks, drinks, pillow/blanket, entertainment and a trashbag for the "quiche" before each AY flight ) then maybe less contempt!