Originally Posted by
let_BAegones_be
I am looking for some advice please.
I was originally booked on BA0530 LHR to SPU 14 Jul 2024 09:10 - 12:45.
BA0530 was cancelled couple of hours before departure and I had to rebook onto the next flight BA0842 LHR to SPU 14 Jul 2024 12:50 - 16:25.
BA0842 landed at 16:25, 4 hours later then the originally booked flight and therefore the compensation due under EU261 is £350.
I submitted a claim for compensation on 15/07, and a reply came a few weeks later:
“Unfortunately, we’re unable to process your claim as the flight details you provided do not match our records for EU261 eligible delayed or cancelled flights.”
I suspect they are suggesting I made an error when filling out the claim.
So I submitted the above response with exact flight numbers and times on 15/08.
No news since.
Should I carry on waiting?
Interestingly, I just submitted a claim for a cancellation of BA530, LHR-SPU (0715) on 27 August. In this case, we were rerouted by BA on OU491 at 1640. I was crediting to AA, who are not partners with OU, and BA did eventually provide the proper details to AA for ORC. So it does seem, in my case, that they do have the proper information for this.
However, it's been more than 24 hours since submission and no email. However, I did get (and print to pdf) the case number page. I will wait until tomorrow for a response before reaching out top make sure that everything is in order.
Cheers.