I have all the emails. Unfortunately they are not clear.

this was a reservation for 2 rooms.

I received 3 confirmation emails.

The first confirmation was immediate when I made the reservation on 8/7/24 at 9:10pm.
Summary of charges shows "Redemption" no mention of points

second confirmation email at 9:22 pm
Summary of POINTS 99000 points redeemed
standard redemption rate 49500 , 49500 total points redeemed 99000


third confirmation email the next morning 8/8/24 at 520 AM
Summary of POINTS 49500points redeemed
standard redemption rate 49500 , total points redeemed 49500

In hind sight, this third email should have sparked a concern and I should have called in then for an explanation.
based on the emails, it APPEARS that I was redeemed for 3 rooms for what was a 2 room reservation. I did not notice an extra 49500 point decrease, but I dont routinely check my app or account unless I am making a reservation or change. It was probably a week or two later by the time looked again and between credit card bonuses and possibly another stay - I had no reason to think anything was off.


at the time of booking, I am certain that my balance went down by 99000 points - because I watch it like a hawk ever since the first episode a few months ago.
at the time of cancellation only 49500 was credited back