Originally Posted by Jon Maiman

I am sure this is very frustrating. There are various system glitches that can cause this to happen. You may want to ask the Flyertalk Marriott Bonvoy Lurkes for assistance. You can send a FT Private Message to Marriott Bonvoy Lurker Marriott Bonvoy Lurker II or Marriott Bonvoy Lurker III asking for assistance. They will ask you for some details and are generally very helpful. Good Luck! Also, welcome to Flyertalk!

--Jon