Originally Posted by DenverBrian

This is capitalism in 2024. Publicly traded companies long ago abandoned their actual customers as their "customers." First, they claimed shareholders were their real "customers." In the past decade, most have moved to considering their "customers" to be the 12-15 stock analysts who are on the quarterly earnings call. That's it. For most companies trading stock these days, they care only about 12-15 people, once a quarter.