Originally Posted by
florens
Absolute shambles KL CS response to my query why my EBG status is not recognised on the KLM website and MMB wants to charge me for seat selection:
"Since your concern is regarding the rewards and benefits of your Eurobonus, I kindly request you to contact Scandinavian Airlines for further assistance."
I also tried their whatsapp chat thing (KLM short-haul booking, EBG number added). It was so bad, I found the chatbot more logical in their responses before I was passed to a real person.
Basically, their customer support don't know what Skyteam is, definitely don't know what Eurobonus is, and don't seem able to parse simple questions. Well, the person who was unlucky enough to pick my query didn't.