Originally Posted by
DLATL777
I would pay to see a memo go out telling all this junior flight attendants, the same ones that sign up for the non-rev privileges who galavant around during their time off posting selfies on tiktok about their luxurious flight experiences as though they are world travelers, that states "if a complaint is lodged on file with their flight stemming from poor or lazy service, their non-rev privileges are revoked". Lets see how hard they try then. As a single individual I can attest Ive gone on dates with a few of them over the last 3-4 years and every single one says the same thing, they are obsessed with the benefits and they took the job to travel more. Ive never met one that talks about the love of the job or providing good service. That may not be something often found (or more important being instilled) in the recent FA graduates.
Its the nature of the culture/company that hires. If its not being taught and instilled (and enforced), it wont be followed. And taking a job purely for the benefits, which I think is happening more and more, is going to be toxic for the customer.
Fully agree the service needs to be improved, hands down. As far as taking the job for the benefits, I can say as an airline pilot I NEVER non-rev. Not worth the hassle with loads, jumpseating, payload optimization, always having to carry on, etc. I’ve seen both FAs and new pilots in a state of panic when they get stuck. It’s a good lesson to learn.
Too many FAs ask me during the initial brief if they should stay seated. I reply to always use their judgement, but if it gets really bad we will
call. But I also try and point out areas as to where it will be good for service to help “encourage” it along. I also always encourage it by saying not to serve our crew meals until F has had full service. FA’s are definitely there for safety, but need a reminder periodically about the service standards expected. We adhere to strict standards in the flight deck. They should in the cabin as well. Lastly, I try and not overuse the seatbelt sign. It’s amazing how many FAs call up at the first bump and ask me to turn it on. My response is that I will be glad to when conditions warrant it. I usually hear stunned silence and then the phone hanging up!