I had booked AMS-VIE-HND(stop)-AKL, AKL-YVR(stop)-MUC-AMS previously. Unfortunately due to a funeral I have to move it to totally new dates.
I have found availability now AMS-MUC-PVG(stop)-AKL, AKL-NRT(stop)-ZRH-AMS which is a similar price.
Austrian are claiming rerouting is not permitted and I must go to Tokyo and stopover then go to AKL then to Vancouver and stopover.
I have the fare rules below that clearly state the following:
- Changes:
ANY TIME
CHARGE EUR 250.00 FOR REISSUE/REVALIDATION. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - REISSUE/REVALIDATION/EXCHANGE PERMITTED. EXCEPT TO -LGT/-BV/-LQ/-BQ TYPE FARE.
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REROUTING PERMITTED IF ORIGIN AND DESTINATION OF THE FARE COMPONENT REMAIN THE SAME.
The fare is filed AMS-AKL. Stopovers were originally charged at 300EUR each. So it is my belief that I can change the route and/or stopovers provided the origin (AMS) and destination (AKL) remain the same?
I am not getting confused as they have repeatedly denied that re-routing is allowed. Are they correct in this instance or am I?
Full fare rules provided below:
1). Minimum stay
TRAVEL FROM TURNAROUND MUST COMMENCE NO EARLIER THAN 4 DAYS AFTER ARRIVAL AT TURNAROUND.
2). Maximum stay
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
3). Stopover
ORIGINATING AREA 2 - 1 STOPOVER PERMITTED IN EACH DIRECTION AT EUR 300.00
EACH IN EACH DIRECTION. CHILD/INFANT DISCOUNTS APPLY.
ORIGINATING NEW ZEALAND -1 STOPOVER PERMITTED IN EACH DIRECTION AT NZD 500.00
EACH IN EACH DIRECTION.
4). Penalty
- Cancellations:
TICKET IS NON-REFUNDABLE. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE
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REFUND PERMITTED BEFORE DEPARTURE IN CASE OF REJECTION OF VISA. EMBASSY STATEMENT REQUIRED.
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REFUND RULES APPLY PER PRICING UNIT.
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WHEN COMBINING NON-REFUNDABLE FARES WITH REFUNDABLE FARES -
1. THE MOST RESTRICTIVE CANCELLATION CONDITION APPLIES TO THE ENTIRE PRICING UNIT.
2. THE HIGHEST CANCELLATION PENALTY WITHIN THE PRICING UNIT WILL BE CHARGED.
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REFUND FOR PARTLY USED TICKET - IF A RETURN TICKET SHALL BE USED FOR ONE WAY TRAVEL - THE DIFFERENCE BETWEEN THE RETURN FARE AND THE APPLICABLE ONE WAY FARE WILL/SHALL BE CALCULATED. APPLICABLE ONE WAY IS THE ONE WAY FARE WITHIN THE
SAME OR HIGHER RBD.
ANY CREDIT WILL BE REFUNDED LESS ANY APPLICABLE CANCELLATION PENALTY.
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CHILD DISCOUNT DOES NOT APPLY. INFANT WITHOUT SEAT FREE OF CHARGE.
REFUND PERMITTED WITHIN TICKET VALIDITY.
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ANY ORIGINAL NON-REFUNDABLE AMOUNT FROM A PREVIOUS TICKET REMAINS NON REFUNDABLE AND WILL BE CARRIED FORWARD TO ANY REISSUED/EXCHANGED TICKET.
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REFUND OF UNUSED TAXES PAID TO THIRD PARTIES PERMITTED.
EXCEPT FOR TAXES THAT ARE LEGALLY NON-REFUNDABLE. PASSENGER FACILITY CHARGES APPLICABLE TO US AIRPORTS WITH TAX CODES US/ ZP/ XF ARE- REFUNDABLE WHEN THE FARE IS REFUNDABLE OR NON-REFUNDABLE WHEN THE FARE IS NON-REFUNDABLE.
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REFUND OF UNUSED YR NOT PERMITTED. THIS ALSO INCLUDES LH/LX/OS/SN DCC DISTRIBUTION COST CHARGE - SHOWN AS YR ON THE TICKET.
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REFUND OF UNUSED YQ NOT PERMITTED.
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GERMAN AVIATION SECURITY CHARGE IS POTENTIALLY REFUNDABLE FOR TRANSFER PASSENGERS ARRIVING FROM COUNTRIES US/CA OR ME HAVING TRANSFER IN FRA TERMINAL 1 WITH NO ADDITIONAL SECURITY CHECK BY FEDERAL POLICE IN FRA.
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THE OPTIONAL PAYMENT CHARGE IS NON-REFUNDABLE.
- Changes:
ANY TIME
CHARGE EUR 250.00 FOR REISSUE/REVALIDATION. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE - REISSUE/REVALIDATION/EXCHANGE PERMITTED. EXCEPT TO -LGT/-BV/-LQ/-BQ TYPE FARE.
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REROUTING PERMITTED IF ORIGIN AND DESTINATION OF THE FARE COMPONENT REMAIN THE SAME.
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WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE.
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RULES FOR CHANGES APPLY BY FARE COMPONENT/DIRECTION.
IN CASE OF FARE COMBINATION CHARGE THE HIGHEST FEE OF ALL CHANGED FARE COMPONENTS.
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A CHANGE IS A DATE/FLIGHT/ROUTING/BOOKING CODE CHANGE.
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CHANGE FEE APPLIES FOR EVERY SINGLE CLOSED REISSUE/REVALIDATION/REBOOKING TRANSACTION. CHILD DISCOUNT DOES NOT APPLY. NFANT WITHOUT SEAT FREE OF CHARGE.
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CHANGES NOT PERMITTED IN CASE OF NO SHOW. REFER TO REFUND SECTION.
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IF A RETURN FLIGHT CANNOT BE BOOKED DUE TO THE RETURN DATE OUTSIDE SYSTEM BOOKING RANGE - AN ALTERNATIVE FLIGHT MAY BE BOOKED FOR TICKET
ISSUANCE. ONE LATER REBOOKING FOR THE DESIRED DATE/TIME IS PERMITTED WITHOUT REBOOKING FEE. ALL OTHER PROVISION MUST REMAIN THE SAME.
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IF CHANGES ARE MADE TO ANY OTHER THAN THE FIRST FLIGHT COUPON / THE FARES IN EFFECT AT THE TIME OF ORIGINAL TICKET ISSUE WILL APPLY PROVIDED THE NEW ITINERARY QUALIFIES FOR ALL THE PROVISIONS OF THE ORIGINALLY TICKETED BOOKING CODE FARE IGNORING ADVANCE RESERVATION OR TICKETING REQUIREMENTS.
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IF CHANGES ARE MADE TO FIRST TICKETED FLIGHT COUPON OF A TOTALLY UNUSED TICKET -THE FARES IN EFFECT AT TIME OF REBOOKING/REISSUE WILL APPLY PROVIDED THE NEW ITINERARY QUALIFIES FOR ALL THE PROVISIONS OF THE ORIGINALLY TICKETD BOOKING CODE
FARE INCLUDING ADVANCE RESERVATION OR TICKETING REQUIREMENTS.
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WHEN CHANGES ARE MADE AND THE ORIGINALLY TICKETED BOOKING CLASS ARE KEPT THE NEW FARE MAY BE LOWER/ EQUAL OR HIGHER. ANY RESIDUAL AMOUNT WILL BE IGNORED.
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WHEN CHANGES ARE MADE AND THE ORIGINALLY TICKETED BOOKING CLASS CHANGED THE NEW FARE MAY ONLY BE EQUAL OR HIGHER.
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IF APPLICABLE - COLLECT THE CHANGE FEE AND CHARGE THE FARE DIFFERENCE TO THE HIGHER FARE.
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REVALIDATION/REISSUE AND EMD ISSUANCE MUST BE MADE WITHIN 24 HOURS AFTER CHANGE OF RESERVATION BUT NOT LATER THAN DEPARTURE OF THE ORIGINAL FLIGHT BEING CHANGED.
IF NOT DONE WITHIN 24 HOURS TICKET WILL ONLY BE VALID FOR REFUND OR NOT APPICABLE AT ALL.
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IN CASE OF SUBSEQUENT REISSUE/EXCHANGE - THE ORIGINAL NON-REFUNDABLE FARE- OR REFUND PENALTY AMOUNT REMAINS NON-REFUNDABLE.