Originally Posted by
xxxxx
So these airlines have 10 groups for flights with 130 people on?
The biggest problem BA has is just that there are too many groups which means some gate agents will consolidate as each group may only have a handful of people in it. Group 0 was introduced to address the symptom and not the cause.
Before Covid there were just 5 groups on all short and longhaul. Groups 1,2 and 3 are as today and group 4 was Economy standard and Group 5 was HBO fares.
I also believe that group numbers confuse people who don’t travel regularly, a far simpler option would be First/Gold/Emerald, Club World/Silver/Saphire, WTP/Bronze/Ruby and then economy.
The brands confuse things also. Someone will certainly know they’re not in First or Business class but will a non regular travel know if they’re in Club World or World Traveller Plus.
Why had I not thought about that before? You are spot on 10 Groups for 150 people!!
even the signage states groups 1-3 and 4-9. The 1-3 group is usually around 1/3rd of passengers ranging from Club Europe to bronze card holders and anyone they are flying with.
It’s evidence that those making policy have no airline operational understanding, that the ops side have no say or even less understanding, and staff have no desire to manage it.
Until you board strictly by group numbers and turn people back not in that group you won’t change behaviour. Remove all signage as it doesn’t support the process. Remove all barriers as it encourages queuing.