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Thread: GHA Discovery - Program Questions and Discussion of Benefits and Promotions
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Old Sep 2, 2024 | 11:44 pm
  #651  
GHA_Insider
Company Representative, GHA
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Join Date: Nov 2021
Programs: GHA DISCOVERY
Posts: 232
Originally Posted by Desirees
thank you! I have emailed the hotel.
Originally Posted by JoeCrystal
11 "Ineligible Rates" shall include, without limitation: (1) third party online retailer rates, such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline, Travelocity.com, etc. (“OTAs”) (2) tours series rates and charter rates (3) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (4) travel-industry staff rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers.

Sound like it, I am afraid. Mind you, it may be worth contacting the hotel to ask nicely.
Originally Posted by Desirees
We are staying at Hanoi Capella - and had booked through a TA. We are platinum - and in our booking on the app it says “booked through TA”. Does that mean we might not be eligible for an upgrade?
Desirees That's correct. Bookings made through third-party online retailers are generally not eligible for GHA DISCOVERY benefits. To ensure you receive all applicable perks, we recommend booking directly through GHA's preferred channels, either via the app or the hotel’s official website.
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