Originally Posted by
mike&co
Posted this on the HfP forum but no response, (Rob didn’t know either) so posting here for some advice / direction.
Booked 2 rooms in Italy for early August via BA web site - executive club - avios hotels. Cash booking yielding just over 10k avios. Noticed the avios haven’t posted so currently trying to ascertain where and how I actually submit the claim. Process seems quite antiquated in that having waited just over the 21 days for the points to post, I’ve now to complete the form, print it off and post it via Royal Mail, together with the hotel receipt, to BA executive club PO Box 1125 Uxbridge UB8 9XR.
Has anyone had a similar issue / claim ?
I didn't think mine had posted, so I put in a claim and I got a message back asking me to send the email confirmations. But then I had a really close look at the transactions in my Avios account and I noticed they had actually been credited. It didn't say "Avios Hotels" or anything obvious, from memory it said something like "Avios Partner" or something like that, it was very easy to miss. And no fanfare, the points were posted but no email.