FlyerTalk Forums - View Single Post - Concierge Service – Expectations & Experiences (The Good, The Bad, and The Ugly)
Old Sep 2, 2024 | 7:47 am
  #167  
TTC900Rocket
1M
40 Countries Visited
60 Nights
5 Years on Site
 
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select, IHG Gold
Posts: 941
Thanks to Kylie - SYD Concierge

Had a pleasant check-in with Kylie in SYD:

She knew that I was one of the last SEs to check in with her for an actual BP, noted my spot on the upgrade list (was looking unlikely, but that is a different story), and asked me proactively if I wanted a PY middle seat in the event I got that instead of J.

Kylie also looked out for me once my waitlist cleared, and let me in a different line as the area was crowded by Zone 3 passengers who were boarding.

She even came onboard to check on the SEs!

Thanks, Kylie!
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