FlyerTalk Forums - View Single Post - Outsourcing customer service to India
View Single Post
Old Jan 28, 2005 | 5:34 pm
  #9  
transpac
FlyerTalk Evangelist
 
Join Date: Sep 1999
Posts: 12,375
Originally Posted by TravelManKen
They have to cut costs everywhere, right? I've never had a negative experience with an Indian CSR from any company and the only thing that I've noticed about people from India is that they're usually more educated than our people here in the States. As long as it doesn't have a negative impact on service I don't really care.
When you say that you've noticed people from/in India are "more educated than our people here in the States" what do you mean? Perhaps you mean "better educated"? I am honestly not sure what "more educated" means short of college and advanced degrees? Here in the U.S.A. we do have an "education President" who has vowed to leave "no child behind" so I guess I am little shocked that you think the U.S.A. lags somehow in educating our own children when compared to India. I agree that we should export as many jobs as possible in order to save money and make U.S.-based companies more profitable. This is the only way citizens of the World can enjoy a better life, while returning dividends and profits to me as a stock holder. We should also remove all trade barriers and tariffs that penalize foreign workers instead of trying to protect U.S.-based workers. This will be tough for millions of workers but such is the cycle of economic life.

Last edited by transpac; Jan 28, 2005 at 5:45 pm
transpac is offline