Originally Posted by
WineCountryUA
Regardless of ticket stock or regardless of flight number, the carrier creating the problem own the resolution. Make sure you go after LH for EC261
Note on awards tickets this can sometimes get tricky, but the same holds.
I did file a claim through their feedback web page. I got an acknowledgement a couple of days later. I read that this could take up to 6 weeks?
Originally Posted by
mahasamatman
They can, and should, but LH agents like to make up their own rules to avoid work. It's as if they trained in EWR.
I can't believe the lounge staff wanted me to physically go to the service desk downstairs when in fact it is closed. I heard from another staff that they close at noon, and it was 1230 at the time that when I was rebooking.
Also, lounge service staff told me that all flights had left. I had my United app on and when I did a mock booking for that day, one flight showed up. I showed that to her and she took back what she originally told me.
Are the above typical for Lufthansa? I thought it could only happen in third world countries.
