Originally Posted by TravelManKen
They have to cut costs everywhere, right? I've never had a negative experience with an Indian CSR from any company and the only thing that I've noticed about people from India is that they're usually more educated than our people here in the States. As long as it doesn't have a negative impact on service I don't really care.
^
I had my first sub-par experience with an AMEX CSR in India the other day, but I've had many clueless "domestic" CSRs as well.